2012 Plain-Language Conference
In response to the Plain Writing Act of 2010, government agencies have been charged with re-writing in a “clear, concise, well-organized manner” all communications, including forms and publicly...
View ArticlePeople Powered Health in the UK
We’ve talked a lot about co-production and co-design lately, but how can it be implemented in the real world? Here’s a great example from the UK: NESTA, working with Innovation Unit, has started a...
View ArticleService Design for Truth
Last October, Engine Service Design’s Senior Service Designer Gavin Maguire was invited to discuss service design from an interesting angle: ”telling the truth.” What does that mean, exactly? In his...
View ArticlePublic & Collaborative International
Our Public & Collaborative partnership with Parsons Desis Lab and NYC HPD has international siblings! A number of North American and European universities affiliated with the Desis network — in...
View ArticleCo-Production Powers Health Care
We’ve discussed Nesta UK’s People Powered Health initiative before, and now the organization has released a People Powered Health Co-Production Catalogue. Nearly two dozen case studies describe how...
View ArticleChanging the Customer-Service Conversation
In an article on FutureGov, Kirsty Elderton — former Barnet Council Assistant Director for Customer Service and Organisational Development and now a FutureGov staffer — outlines the interesting case...
View ArticleIndia’s Dream Movement
Policymakers need new avenues for ideas and development. In India, Sonia Manchanda, a principal and co-founder of Idiom, a large design consultancy based in Banglagore, has imagined a new way forward....
View ArticleBehavior Change for Social Impact
How might partnerships between public service designers and policymakers enable healthy shifts in lifestyle choices, or, even increase tax repayment rates, which require a behavioral response? How...
View ArticleEvent for NYC Public Servants
NYC Innovates is a new network for employees of local, state, federal, and international government agencies. Members are invited to share strategies on creating cultures of innovation within their...
View ArticleNEA Webinar on Design for Government
The National Endowment for the Arts‘ Spring 2014 series of online talks focuses on international design initiatives. The Public Policy Lab’s Chelsea Mauldin participated in the second session,...
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