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2012 Plain-Language Conference

In response to the Plain Writing Act of 2010, government agencies have been charged with re-writing in a “clear, concise, well-organized manner” all communications, including forms and publicly...

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People Powered Health in the UK

We’ve talked a lot about co-production and co-design lately, but how can it be implemented in the real world? Here’s a great example from the UK:  NESTA, working with Innovation Unit, has started a...

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Service Design for Truth

Last October, Engine Service Design’s Senior Service Designer Gavin Maguire was invited to discuss service design from an interesting angle: ”telling the truth.” What does that mean, exactly? In his...

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Public & Collaborative International

Our Public & Collaborative partnership  with Parsons Desis Lab and NYC HPD has international siblings! A number of North American and European universities affiliated with the Desis network — in...

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Co-Production Powers Health Care

We’ve discussed Nesta UK’s People Powered Health initiative before, and now the organization has released a People Powered Health Co-Production Catalogue. Nearly two dozen case studies describe how...

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Changing the Customer-Service Conversation

In an article on FutureGov, Kirsty Elderton — former Barnet Council Assistant Director for Customer Service and Organisational Development and now a FutureGov staffer — outlines the interesting case...

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India’s Dream Movement

Policymakers need new avenues for ideas and development. In India, Sonia Manchanda, a principal and co-founder of Idiom, a large design consultancy based in Banglagore, has imagined a new way forward....

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Behavior Change for Social Impact

How might partnerships between public service designers and policymakers enable healthy shifts in lifestyle choices, or, even increase tax repayment rates, which require a behavioral response? How...

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Event for NYC Public Servants

NYC Innovates is a new network for employees of local, state, federal, and international government agencies. Members are invited to share strategies on creating cultures of innovation within their...

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NEA Webinar on Design for Government

The National Endowment for the Arts‘ Spring 2014 series of online talks focuses on international design initiatives. The Public Policy Lab’s Chelsea Mauldin participated in the second session,...

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